Shareholder services
Shareholder services
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Shareholder portal
The following website is the Shareholder Portal offered by the Registrar: MUFG Corporate Markets. Shareholders can register to view their holdings online, amend their own address, register bank account details, make communication preferences and vote.
AGM voting
If you wish to cast a vote for the AGM but hold shares through a broker, trust or nominee account, you will need to instruct them to cast the vote for you, otherwise if you cast your vote via proxy form or online account in your own name, it will not be valid.
Annual General Meetings (the “AGM”) of the Company are held at the offices of Aztec Group, East Wing, Trafalgar Court, Les Banques, St Peter Port, Guernsey, GY1 3PP.General Shareholder Information
The following website provides the Registrar’s contact details, leaflets, forms, bereavement services, and a portal to buy and sell shares. https://www.mpms.mufg.com/en/for-individuals/uk/shareholders/
International Payment Service (IPS)
Currency choices for overseas shareholders, providing alternative ways to receive dividend payments. https://www.mpms.mufg.com/en/for-individuals/uk/shareholders/international-payment-service/
Complaints
We take all complaints seriously and we have procedures in place to ensure complaints are heard and addressed in a timely and fair fashion.
Investors with a complaint should contact Aztec, the Company Secretary and Administrator, via email or in writing:
Aztec Financial Services (Guernsey) Limited
PO Box 656, East Wing, Trafalgar Court, Les Banques
St Peter Port, Guernsey GY1 3PP
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Warning to shareholders against investor fraud (’boiler room fraud’)
Investors should be vigilant to and wary of potential share scams known as boiler room scams targeted at shareholders in public companies.
The fraudsters contact investors unexpectedly and offer to buy their shares at prices higher than current market value, having obtained investor information and contact details from publicly available shareholder lists. While cold-calling by phone is the most common form of contact they may also use email, post or face-to-face contact, such as approaching investors at seminars.
These individuals often use high pressure sales tactics, telling investors they need to make a quick decision or miss out on a deal offering a large return on their investment. The offer to purchase shares will typically come with a request for bank details or money upfront as a bond or other form of security, with the assurance of a refund if the sale does not go ahead. Once this money and/or information has changed hands, investors are unlikely ever to hear from the scammers again. Also, because you dealt with an unauthorised firm then you will not be covered by the Financial Ombudsman Service or the Financial Services Compensation Scheme.
What to do if you are contacted
If you receive an unsolicited call or other approach from someone offering to buy your shares you should:
Take a note of the name of the person and organisation that has contacted you.
Do not provide bank details or arrange money transfers if you have any reservations about the caller.
Check if the company or individual is appropriately authorised to operate as an investment firm in the UK, by checking the Financial Conduct Authority (FCA) Register at: https://register.fca.org.uk/.
Report any unsolicited approaches in relation to your shares to the company’s registrar.
The FCA has helpful tips on how to avoid share scams on its website at: https://www.fca.org.uk/consumers/avoid-scams-unauthorised-firms
The FCA also publishes a list of unauthorised firms to avoid doing business with. It can be found here: https://www.fca.org.uk/consumers/unauthorised-firms-individuals
If you think you have been approached by an unauthorised firm, you can report this directly to the FCA on their Consumer Helpline on 0800 111 6768.
Remember – if it sounds too good to be true, it probably is!